At Saftig, we're all about our customers. We go the extra mile to process and ship your amazing products as swiftly as possible. Typically, it takes us about 24 hours to kick things into gear. Don't sweat it if you placed your order over the weekend or during a holiday – we're on it first thing on the next business day. Stay tuned and brace yourself for an epic dose of Saftig goodness.

When it comes to receiving your order, we've got you covered. All orders are dispatched from our warehouse facility located in vibrant Zürich, Switzerland. The transit times kick in from the moment your order sets sail, not from the day you placed it. So, keep in mind that the timelines start from the ship date. We kindly ask for a 24-hour window to process your order, ensuring everything is in flawless shape before it embarks on its journey. Rest assured, we're working diligently to get your package to you as swiftly as possible.

Switzerland
3-5 BUSINESS DAYS

EU
6-8 BUSINESS DAYS

Custom Charges
Please note that the shipping costs do not cover any duty or custom charges that may be applicable when shipping to countries outside of Switzerland and Europe. Any such expenses incurred upon shipment are the responsibility of the customer. If you have any questions or need further assistance, feel free to reach out to us at hello@saftig.shop. We're here to help!

At Saftig, we offer various shipping methods to cater to your needs. During the checkout process, you'll be able to select the shipping option that suits you best. We strive to provide efficient and reliable shipping services to deliver your Saftig products to you in a timely manner.

Once an order has been fulfilled at our warehouse, we regret to inform you that we are unable to make any amendments. If you realize that you've ordered the incorrect item(s), provided incorrect shipping details, or wish to cancel your order, please contact us immediately at hello@saftig.shop. In such cases, we will guide you through our return process to ensure your satisfaction.

If you encounter any difficulties with your payment, we recommend double-checking that the card number and expiry date are correct. If the issue persists, we suggest contacting your bank, as they may have blocked the transaction for security reasons. Our team is here to assist you, so feel free to reach out if you need further support.

To inquire about shipping options to your country, please reach out to hello@saftig.shop. We are eager to assist you in finding a suitable solution.

We believe in transparency and providing a seamless return process for our valued customers. Here's what you need to know.

Communication
Before returning any items for a refund or exchange, please contact us. This allows us to assist you promptly and ensure a smooth process.

Costs
Please note that as the customer, you are responsible for the expenses and risks associated with returning items. This includes covering the costs of the return shipment.

Quality Check
Upon receiving the goods, we kindly ask for your understanding and patience as we conduct a thorough quality check. This process takes approximately 7 days before we approve the refund. If the item(s) do not meet our criteria, we reserve the right to refuse the return and will reach out to you directly.

International Returns
For orders returned from outside of Switzerland, please be aware that any duties or costs related to the return will be deducted from the refund. It's important to familiarize yourself with the necessary procedures for declaring goods to avoid unexpected expenses. We recommend researching your country's regulations before shipping your return.

Return Address
When sending back items, please address them to Saftig GmbH in Switzerland. We appreciate your cooperation and support in covering the shipping costs. Your satisfaction is our priority, and we're here to assist you throughout the return process. If you have any further questions or need guidance, please don't hesitate to reach out to us.

If you happen to receive the wrong item(s) or encounter any issues with the product(s) you received, please don't worry. Reach out to us at hello@saftig.shop, and our dedicated team will promptly address the situation and work towards a solution to ensure your satisfaction.

We understand that sometimes issues may arise, and we want to ensure you receive your refund promptly. Here's what you can do if you haven't received your refund:

1. Check Your Bank Account
Before reaching out to Saftig, please double-check your bank account or payment method used for the refund. It's important to confirm whether the refund has been processed and reflected in your account.

2. Contact Us
If you have confirmed that you haven't received your refund, please don't hesitate to reach out to us at hello@saftig.shop. Our dedicated team will be more than happy to assist you and resolve any concerns you may have.

We value your satisfaction and strive to provide excellent customer service. Rest assured, we will do our best to ensure your refund is processed accurately and efficiently.

We take pride in our production process. Every step, from fabric production to printing, occurs within a family-run business in Portugal under strict ethical standards. With attention to detail and quality craftsmanship, we create products that embody the Saftig spirit.

To ensure the longevity of your Saftig garments, we recommend taking extra care. We advise hand washing your Saftig products with gentle care to maintain their vibrant colors and preserve the quality of the fabric. By following our care instructions, you can enjoy your Saftig items for a long time.

Choosing the right size for your Saftig product is essential for a perfect fit and ultimate satisfaction. We've got you covered with our convenient size guide, located on each product page. Our size guide provides detailed measurements and guidance to help you find the ideal size. If you're unsure or need further assistance, our friendly team is here to support you. Feel free to reach out to us at hello@saftig.com, and we'll gladly provide personalized recommendations to ensure you make the best choice. Your confidence and comfort matter to us, so don't hesitate to contact us with any sizing inquiries or concerns.

If you're interested in stocking Saftig products, please reach out to our wholesale team at anique@saftig.shop. They will be delighted to provide you with further information and assist you with wholesale inquiries.

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We're here to help! If you have any additional questions, concerns, or simply want to say hello, don't hesitate to contact us at hello@saftig.shop. Our dedicated team is ready to assist you and provide the Saftig experience you deserve.