We want to ensure that you wear your Saftig product with utmost happiness and confidence! However, if for any reason you don't feel satisfied, please don't hesitate to reach out to us. We're here to assist you and make things right. You can simply send us an email at hello@saftig.shop within 14 days of your purchase for a refund.

To be eligible for a refund, the Saftig products must be in their original condition, which means they should be unworn, unwashed, free of any damages, and include the original labels. Once we receive the returned item(s) and they meet these conditions, you will receive a refund for the purchase price of the item(s). Please note that the original shipping cost is non-refundable.

We believe in providing transparent information regarding our return process. As a valued customer, we want you to have a hassle-free experience.

Here's what you need to know:

Communication
Before returning any items for a refund or exchange, please reach out to us. This allows us to assist you promptly and ensure a smooth process.

Costs
Kindly note that as the customer, you are responsible for covering the expenses and risks associated with returning items. This includes the costs of the return shipment.

Quality Check
We ask you to allow 7 days processing time upon receiving the goods, as all returns must go through a quality check before a refund approval. If the item(s) do not meet the criteria, we have the right to refuse a return and will contact you directly.

International Returns
For orders returned from outside of Switzerland, please be aware that any duties or costs related to the return will be deducted from the refund and should be borne by you. To avoid unexpected expenses, we recommend understanding the necessary procedures for declaring goods before shipping your return.

Return Address
When returning items, please send them to Saftig GmbH in Switzerland. We appreciate your cooperation and support in covering the shipping costs.

We value your satisfaction and are here to assist you throughout the return process. If you have any further questions, please don't hesitate to reach out to us.

We want to be open and transparent about our return process. As our valued customer, it's important to understand that you will be responsible for the expenses and risks associated with returning items. We appreciate your understanding in this matter.

To ensure a smooth and efficient process for refunds or exchanges, we kindly ask that you reach out to us before returning any items. This allows us to assist you effectively. Please keep in mind that the costs of the return shipment should be covered by you.

For orders returned to us from outside of Switzerland, please be aware that any duties or costs related to the return will need to be borne by you. These expenses will be deducted from the refund. To avoid any unexpected fees, we recommend familiarizing yourself with the necessary procedures for declaring goods before shipping your return.

When returning items, please send them to Saftig GmbH in Switzerland. We kindly request that you cover the shipping costs. Your cooperation and support are greatly appreciated.